Return Policy

Last updated: 6/9/2025

 

At Top Gun Pro Shop, we’re committed to providing quality products and excellent customer service. Because many of our items are made to order, we do not accept returns or offer exchanges due to buyer’s remorse, incorrect sizing, or accidental orders.

Damaged or Defective Items

If your order arrives damaged, misprinted, or otherwise defective, please contact us within 7 days of receiving your order. Be sure to include:

• A clear photo of the item(s) and the issue

• Your order number

• A brief description of the problem

Once we receive this information, we will gladly offer a replacement at no additional cost, or provide a refund, depending on the situation.

Note: In some cases, we may request that the item be returned or disposed of before processing the replacement or refund.

In-Stock Exchanges

While most of our products are custom and not stocked in bulk, if we happen to have your requested item in stock, we’d be happy to offer an exchange.

Please note:

• Exchange requests must be made within 7 days of delivery

• All exchanges are subject to availability

• Customers are responsible for all return and reshipment shipping fees

Lost Packages

If your order seems to be lost in transit, please reach out within 30 days of the estimated delivery date. We’ll work with the shipping carrier to investigate and, if needed, send a replacement.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for undelivered orders due to incomplete or incorrect addresses.

Cancellations

Because each item is custom-made upon order, we are unable to accept cancellations once an order has been submitted and confirmed.

Need Help?

Have a question or concern about your order? Contact us at Info@TgProShop.com and we’ll do our best to make it right.